They literally discriminate the families flying with children. We had five tickets and they did let us carry only two cabin bags though the bags weighed only less than 10 lbs. very rude. They asked us to put all laptops together in one bag and check in rest of them at the gate in dallas. They asked us to check in one more bag at the gate in doha for our connection because the cabin bag with laptops is heavy. We were family of 5, traveled with one cabin bag to our final destination. I have been using qatar since 2014. Won’t fly with them neat, well maintained and on time was QR707 , sold as AA8119 - I was not able to select seat online and not able to select food option online too!Cabin services as expected from a reputed airline. Not impressed with the food though. Excellent ground service in "My flight time was changed but I didn’t receive any email regarding the change"Plusy: "Crew was great and food was nice!"Plusy: "Crew was amazing"Plusy: "Crew was excellent. Really helpful people."Minusy: "Seats are so tight and close to each other."Plusy: "The crew was unparalleled. Really. Attentive. Friendly."Minusy: "Nothing could have been better beyond the signs at the gate."Minusy: "Złe fotele. Złe jedzenie. Zła obsługa."Plusy: "Just OK"Minusy: "Airport lounge at Ahmedabad"Plusy: "Great service & very comfortable lie flat business class seat for this red eye flight."Plusy: "Crew"Minusy: "Food"Plusy: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."Minusy: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."Plusy: "Entertainment system, crew responsiveness"Minusy: "Quality of main dish (lamb with rice). Portion of lamb is very small."Minusy: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."Plusy: "Same again the crew were fab"Minusy: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"Plusy: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"Minusy: "Wish there were a bit more movie selections but only because it was such a long flight"Plusy: "Super check in, great entertainment options"Minusy: "Cabin crew were not very helpful. Food was average at best."Minusy: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"Plusy: "Nice"Minusy: "Everything ok"Plusy: "Had always liked the airline and on board crew members"Minusy: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."Plusy: "Excellent flight attendant service. Some of the best airline food in the world."Minusy: "Niesprawny kontroler przestrzałej rozrywki pokładowej. Jedzenie bardzo niesmaczne."Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."Minusy: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"Plusy: "It arrived on Time."Minusy: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."Plusy: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"Minusy: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"Plusy: "Terry was wonderful"Minusy: "N/A"Plusy: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."Plusy: "Crew was very accommodating."Minusy: "Nothing to report."Plusy: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."Minusy: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."Plusy: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"Minusy: "South Indian food may. Made available"Minusy: "light breakfast and light snacks for an 8-hour flight? come on!"Plusy: "attentive crew food was good"Minusy: "old entertainment options little space to move about"Plusy: "Very very clean plane."Minusy: "Movie selection could be improved. Second meal had no vegan option."Plusy: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."Minusy: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."Minusy: "Luggage items are missing."Plusy: "Crew professionalism"Minusy: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"Plusy: "Good service, plenty of entertainment options, modern aircraft."Minusy: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."Minusy: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."Plusy: "Boarding on time. Crew was very nice except food option."Minusy: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."Minusy: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"Plusy: "Good service and flight."Minusy: "Movies are the same since last six months. Business class place to keep the feet is too narrow when its flat bed. No space."The space between chairs in economy class is so tightDelayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zeroPlusy: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."Plusy: "Crew was really nice can’t complain"Minusy: "Other airlines offer free beer or even hard liquor here u have to pay"Plusy: "Crew was very nice and helpful."Minusy: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"Minusy: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"Plusy: "Nothing stood out"Minusy: "Nothing Stood out"Plusy: "Crew"Minusy: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."Minusy: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"Plusy: "Food and crew were great."Minusy: "Economy is tight."Minusy: "Boarding terrible just one mass confusion, Flight was one as of today I am still missing my 4 pcs of luggage."Plusy: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."Plusy: "Everything was good. From the service to the food."Minusy: "Cabin temperature was a little hot"Plusy: "On time flight"Minusy: "Are the seats getting smaller or am I getting bigger?"Plusy: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."Plusy: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."Plusy: "Nothing."Minusy: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."Minusy: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"Plusy: "Kind crew and a short flight"Minusy: "Snack choices too limited, but it was great that they even had them."Plusy: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"Plusy: "Flight crew were courteous and efficient."Plusy: "Smooth, on time flight"Plusy: "i'd like services and the food"Plusy: "Service wa a ok."Minusy: "Flight cancelled so I didn't like it at all"Plusy: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."Plusy: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"Minusy: "-That I can't always fly Swiss"Plusy: "Short flight.."Minusy: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"Plusy: "punctual and friendly enough staff."Minusy: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"Plusy: "On time"Minusy: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."Minusy: "You charge the ticket and my reservation wasn't there!!"Minusy: "People who handle Swiss"Plusy: "Great flight. Boarding, departure and arrival on time. Excellent flight attendants."Plusy: "Good service from attendants."Minusy: "Not enough leg room. Uncomfortably cramped. Very cold plane. Would have preferred an actual Swiss meal."Plusy: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"Minusy: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"Plusy: "Flight was cancelled"Plusy: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."Plusy: "Food, entertainment, attentive staff"Minusy: "plane was delayed"Minusy: "I paid extra for legroom but was in the main walkway so my feet were stepped on for the entire flight."Minusy: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."Delta One business class seat was the tightest business class seat that I have ever had in many years of flying in business class. Absolutely a very family friendly airline. Staff were lackluster and plane comfort wasn't amazing. Would avoid Delta if better options available. Especially for a red eye. And double especially with was complaints!!! Great trip!Poor air circulation, no one truly enforcing mask usage, one bathroom not working and no WiFi in a cross-country trip. First class fare not worth it at "Quick boarding"Minusy: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."Plusy: "Aircraft clean and crew very personable. It was the second day that refreshments had begun to be served again onboard."Minusy: "Tough to understand the gate agent announcements."Plusy: "The seat was ok, but the crew was very good and helpful"Minusy: "Good company, have the very good attendants"Plusy: "Great entertainment features and free drinks."Minusy: "Ran out of certain types of food"Plusy: "The entertainment"Minusy: "Departure times"Plusy: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."Minusy: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."Plusy: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."Minusy: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."Plusy: "Everything about delta"Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."Minusy: "Chyba nic."Plusy: "Great service"Minusy: "Stuck at landing. For over 20+ minutes"Plusy: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."Plusy: "The website delivered everything I needed."Minusy: "More discounts for frequent users."Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."Plusy: "Nothing"Minusy: "The flight was not comfortable and shaking as if it is about to explode"Minusy: "The person next to me"Plusy: "Flight attendants"Minusy: "Food"Plusy: "Sporo miejsca na nogi i dobre jedzenie."Minusy: "Mało miejsca na nogi"Minusy: "To many screaming kids"Minusy: "Need vegetarian meal in first class"Plusy: "The seat back screens."Minusy: "Completely full flight. Rough landing."Plusy: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."Minusy: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."Plusy: "Nice plane. Efficient crew"Minusy: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"Plusy: "Lot"Minusy: "Wymuszanie napiwku za odprawiany bagaz"Plusy: "Vivian and her coworkers were fantastic!"Minusy: "Nothing"Plusy: "I like the monitors on the back of the headrest to watch movies and shows during the flight and the headsets provided to watch. The flight attendants were very nice and gave good customer service. Although our flight was delayed due to unable to get clearance the staff kept us informed and the pilot was able to make up some time. Overall a good flight."Minusy: "Delayed, gate agent trying to rebook not super helpful"Plusy: "Not much"Minusy: "Late bumby ride"Plusy: "See above"Minusy: "See above"Plusy: "The crew was nice and friendly and the plane was half empty."Minusy: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."Minusy: "No meal service in first class."Plusy: "Humor"Minusy: "Pasta on board is heavy, lighter meal option is preferred"Minusy: "A very large, unfriendly person was taking up half of my seat."Plusy: "It was crouded seat were uncomfortable otherwise ok"Minusy: "They charged $300 for 3 bags"Minusy: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."Plusy: "Entertainment system is great."Minusy: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."Plusy: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."Plusy: "Staff was really nice and helpfull"Plusy: "The entertainment is good; several new movies"Minusy: "The dirty seats, the awful food and wine"Plusy: "More entertainment options were added. Thank you"Minusy: "It didn't fly fast enough. Jk. Not much to say"Plusy: "New equipment"Minusy: "Late departure"Minusy: "Sitting on tarmac in Traverse City for 15 minutes waiting for gate to open up"Obsługa miła i pomocna, jedzenie bardzo miła i pomocna, jedzenie bardzo food was surprisingly good, and the beverages plentiful. The seat back entertainment screen was super fun. The only problem was that my seat back did not recline, while those around me did. And on a 9+ hour flight where I knew I needed to sleep, really uncomfortable. I was definitely unable to sleep. 🙁Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the compiled my overall flight experience in my last seats are not comfortable for 4 hours flights!! but the leg room is OK .Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple "Flight was cancelled"Minusy: "The crew was extremely rude. One in particular was very racist in the way we were treated and the way she would talk to white travellers. My 3 year old child was not provided meal after 2 reminders and I had to argue and fight for it. I was forcefully given Asian vegetarian meal when I had made no special meal requests."Plusy: "On time and the staff were very good. The food was not great, buy good."Minusy: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."Plusy: "nothing"Minusy: "better accommodation of passangers"Minusy: "Seat very short & im only 5’2” and it was short even for my legs. Too short for anyone average Otherwise ok"Plusy: "Ogólnie ok"Minusy: "Boarding"Plusy: "Obsługa"Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"Plusy: "Załoga na poziomie"Minusy: "Wygodniejsze fotele"Plusy: "Dobre śniadanie i zaloga"Minusy: "wygodniejsze fotele"Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"Minusy: "Wygodniejsze fotele"Plusy: "Dobra i miła obsługa; niezłe jedzenie."Minusy: "Wygodniejsze fotele"Minusy: "Komfort siedzeń w klasie Premium Economy"Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"Plusy: "I like the price of the ticket ( thanks to KAYAK), the service on board was very good, everything on time and of course very convenient connection between Tampa and Frankfurt to fly to the further airports in Europe. Safety, security and service in good price. It is my favorite airline and rout."Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."Plusy: "Clean, drink and water service was good and much appreciated"Minusy: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."Plusy: "not much"Minusy: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."Minusy: "Flight was late due to inadequate staffing - one pilot was missing."Plusy: "Crew and food."Minusy: "Entertainment was ok."Plusy: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."Plusy: "The boarding was smooth and efficient. We left and landed on time a very good flight."Plusy: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"Minusy: "N/A"Plusy: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."Plusy: "I thought the new plane was wonderful. The flight attendant was great and professional."Minusy: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."Plusy: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."Plusy: "It was a short flight."Minusy: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."Plusy: "Smooth boarding."Minusy: "Plane packed to the hilt. Tough to find space for cabin luggage."Minusy: "Seats very crowded. No leg room at all."Plusy: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."Minusy: "Nothing."Minusy: "Opóźnienie lotu"Plusy: "The gluten free special meal was more imaginative than others I’ve had. No rice crackers wrapped in saran. Flight attendants very professional."Minusy: "Flight seemed to drag on forever, but there’s not much the airline can do about that. Seats in economy were cramped."Plusy: "Obsługa i jedzenie"Minusy: "Nic"Plusy: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."Minusy: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."Plusy: "Punktualność i obsługa stewardess"Plusy: "Punktualność punktualność obsługa stewardes"Minusy: "Źle działające monitory"Plusy: "Komfort lotu i bezpieczenstwo"Plusy: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."Minusy: "Almost nothing"Plusy: "Beautiful day to fly. Flight attendants were very nice! Great service!"Minusy: "Nothing."Minusy: "My luggage was not given to me at the same day of my arrival to Chicago and I am still waiting for it."Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po personnel on board,I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the pastThey canceled our flights but they flew "This Transavia Airlines is not good at all."Minusy: "Many things cheaper does mean better."Plusy: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."Minusy: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."Plusy: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"Minusy: "Nothing,just the seats. Cleanliness was perfect"Minusy: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."Minusy: "Boarding was crazy. Could not everyone in the gate area."Minusy: "Everything was OK"Minusy: "Not being 1 hour late"Minusy: "Head support for 6 feet plus people on seats would be good"Plusy: "General flight journey"Plusy: "Seat was good"Minusy: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"Plusy: "Crew was friendly"Minusy: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"Plusy: "Good beverage service."Minusy: "Over an hour delayj for departure."Minusy: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."Minusy: "The plane was very hot"Plusy: "Helpful and kind crew"Minusy: "I wish there was WiFi"Plusy: "The crew was amazing and the food was great."Minusy: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."Minusy: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"Plusy: "Crew were great, food, entertainment, seat and everything else was great as well."Plusy: "the crew was nice"Minusy: "Seat confort on long flights, leg rooms,"Plusy: "Flight duration"Minusy: "Very stingy with the drinks Cramped seats"Plusy: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."Minusy: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."Minusy: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"Minusy: "Our lougage did not arrive"Minusy: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."Plusy: "Szeroki wybor"Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"Plusy: "Wybór bardzo szeroki"Minusy: "Nic nie jest dostępne w języku polskim"Plusy: "Great"Minusy: "Great"Plusy: "Norhing"Minusy: "They have mabaged to lost my luggage"Minusy: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."Plusy: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting staff kept passengers informed."Minusy: "Flight departing late."Plusy: "Food was just fine, movie selection very good"Minusy: "Uncomfortable seat cushions, lights were truned on too early ( hours before flight landed)"Plusy: "Premium economy service was good."Minusy: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."Plusy: "Good information and helpfil boarding."Minusy: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."Plusy: "Booked extra room seat which gave me good room for seating"Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."Plusy: "Flight crew; legroom even in cheap seats."Minusy: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"Minusy: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."Plusy: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."Minusy: "The amount of extras you have to click no to while checking in online."Plusy: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."Plusy: "The food and the punctuality"Minusy: "The technology in interteiment is not touch screen"Plusy: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."Minusy: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."Minusy: "Without any explanation the plane I was due to go to Istanbul on at was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."Minusy: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."